I am pleased that Whole Foods have decided to compensate me for the parking lot ding I received a several weeks ago. Sentry Mode on my Tesla recorded how my car was hit by a rogue shopping cart. I reached out to Whole Foods via their website to report the incident and provide them with the video evidence of the shopping cart hitting my car.
It was a Hail-Mary attempt at compensation. In truth I expected a “Cars are left at owners risk” response. I received a phone call within two hours of reporting the incident by a manager at the store and was promised follow-up by Gallagher Bassett a 3rd party administrator who handle Whole Foods damage claims. I was contacted on Monday, the first business day following my report by a “Resolution Associate” at Gallagher Bassett and the process took a few weeks of emailing back and forth. The outcome was to my satisfaction, I was offered $100 in Whole Foods gift cards to cover the cost of the $55 Tesla Paint Repair Kit I purchased to repair the ding. Not once did I feel that Whole Foods were trying to dodge their responsibility and the whole process was virtually friction free. I get free lunch for the next few weeks 🙂
I frequent Whole Foods at lunchtime to get lunch and utilize their free EV charging and free WiFi while I eat and shop. I wish more merchants would offer free EV charging, its the main reason I choose Whole Foods as the place to get lunch. We both win thanks to this arrangement and I am especially pleased they take good care of their customers should an incident occur. I will continue to eat at Whole Foods at lunch and recommend to others Whole Foods as a great place to get lunch and groceries. As an Amazon Prime customer I frequently get discounts on sandwiches I buy there.
Who is the EV charging through? Out here in the Bay Area most Whole Foods have chargers, but they’re EVgo fast chargers (and definitely not free!).
They have one charge-point unit and another unit which is non networked. Both are free